If you have any questions, or comments, please e-mail us at customerservice@800biltong.com.  We welcome your feedback.

So give us your thoughts and make suggestions. Also, please forward this site to other South Africans.

Q: What is the difference between Biltong and  Beef Jerky?
A: Biltong is dry cured and not cooked and there are no preservatives. Dry cure means that the Biltong has a soft texture when you chew it. Jerky is saturated with preservatives and then cooked at 160F for 6 hours. You may as well eat a piece of cardboard with some flavor in it. The other big difference is our spices. Our authentic South African spices have 22 components and this gives our Biltong a unique and distinctive taste to that of Beef Jerky.

Q: Will my order be safe during the shipping process?
A: Definitely. We pack everything with all the protection it needs. Your product will not suffer any damage during this process. If there is ever a time when your order has not been delivered to your satisfaction, please contact us immediately, and we will gladly meet your needs.

Q: Can an order be sent to another address?
A: Of course! Just let us know when you are ordering. We can bill one party and have the products shipped to a different one. The exception is on promotions, we can only ship a promo to one location.

Q: Do you fill large orders?
A: Yes. We receive requests quite often for large orders. Our products are not produced for individual resale, but large orders for parties are very common. Ask about our catering for weddings, bar / bat mitzvah's, baby showers, graduation, engagements, other events etc.

Q: How should I store my biltong?
A: After receiving your Biltong, the best way to store it is to keep it in the fridge once you've opened the sealed package. You can store it in a closet, providing the sealed package is unopened, for up to 60 days. It takes about an hour to reach room temperature and soften up. There are no preservatives, so mold can occur.

Q: Why does my biltong have white on it?
A: Occasionally, depending on the humidity in your area, the dried Biltong may appear to have a touch of white. This is salt trying to re-hydrate and is safe. You can wipe it off with white vinegar.

Q: I like some fat on my biltong.

A: Our biltong is made from one of best grades of beef. The meat is selected for its low level of marbling. Our biltong is extra lean intentionally.

Q: Why don't you have wine, beer, cookies, sweets and candies?

A: As our name implies, we sell biltong and boerewors only at this time. If we carry other products, you will get an email from us.

Q: Do you have Kosher, spicy or other flavored biltong?

A: Not at this time.  You will be notified by e-mail as these products become available.

Q: If I don't like the flavors of your products, can I get a refund or replacement?

A: No.  Not liking our flavors does not qualify you for a refund or replacement.

Q: Can you custom cut my biltong for me?

A: Yes, specify how you want it cut in the comments box on the order form.  There is a $10 handling fee for custom cutting.

Q: When can I expect my Boerewors shipment?

A: We only ship boerewors on Monday, Tuesday and Wednesday. We only ship boerewors frozen via over night in insulated styrofoam containers with an ice pack included. Boerewors must be shipped to an address where someone can receive it during the hours of 8am - 5pm and then place it into a freezer immediately upon receipt. Not inserting the boerewors into the freezer immediately may cause it to spoil and we can't be held responsible.

Q: Refunds and Returns how does it work?

A: If you find anything wrong with the product , we must be notified within 5 business days of receipt of product. Failure to notify us within this time period will void our guarantee.

Q: Can I pay over the phone with a credit card or ATM card.

A:   In most cases yes.  Please call customer service.  There is a $10 handling fee, or you can process your own payment online through Paypal and save the handling fee.  Please use payment@800biltong.com as the email address for payments.

Q: Can I get a free sample?

A: No, but we are offering our new first time customer a special 4oz bag of thin slices, in the medium dryness range, so that they can try the biltong in an economic manner.